UCare case studies

A comprehensive redesign to the global navigation of ucare.org and medicare.aspirushealthplan.com. Created with consideration of brand and design system, using methods including low and high fidelity prototyping.

UI design for an intent-based chatbot. This project included competitive analysis, iterative design, and conversation design. The chatbot was crafted to align with UCare’s style ecosystem while expanding their documented design patterns to support this addition.

Improving UCare’s drug search experience included usability testing, making tech stack and business decisions, and completing design and structural updates, including information architecture, page hierarchy, and layout consistency.

To understand how to improve UCare’s global navigation, I conducted a closed card sort study with three current UCare members. This resulted in relevant findings and recommendations which I am implementing now.

A UX redesign using existing visual components, including updates to information architecture, page layout/hierarchy, component usage, branding imagery, and copywriting consistency.

A usability evaluation resulting in an information architecture diagram, a heuristic analysis, and moderated usability testing delivered in the form of a comprehensive usability test report.